eBay Store management services

The client operates a high-volume eBay store in Australia specializing in packaging and eco-friendly shipping supplies. The project requirement was to completely outsource their store operations to scale daily sales. This involved managing a catalog of 30,000+ items sold, performing advanced eBay SEO for product listings, professional product image editing, and handling technical B2B/B2C customer support. The ultimate goal was to maximize search visibility on eBay Seller Hub while maintaining a flawless 100% positive feedback rating.

eBay Store Operations & Listing Optimization Expert • End-to-end product listing and variation setup for diverse packaging categories (boxes, mailers, tapes). • Professional product image editing and graphic optimization for better CTR. • Handling day-to-day customer service, resolving inquiries, and processing returns/refunds. • Maintaining excellent account health and seller compliance metrics.

Step 1: Listing & Competitor Audit: Researched top competitors in the Australian packaging niche to optimize product titles with high-search keywords (e.g., 'Eco-friendly RSC boxes', 'Rigid mailers'). Step 2: Graphic & Content Editing: Edited clean product visuals and wrote clear, detail-oriented descriptions specifying accurate dimensions (mm/gsm). Step 3: Customer Relationship Management: Created quick-response templates to solve customer shipping and bulk-order queries efficiently.